Company
Services
Mon - Sun:
8AM - 8PM
Area:
LAS VEGAS
Call us:
(702) 710 03 99
Contact us:
support@luxrepair.com

Frequently Asked Questions (23)

Answer:

Service call means that techician comes over to your place for the diagnostics and estimate.

Answer:

It depends. If technician wasn't able to find the problem and just left, you don't have to pay

If technician didn't even open the applince, but gave you the quote, you will have to pay the service call fee. Our technicians have many years of experience and in some cases (for example, when your appliance or HVAC is making loud noice, or if there is an error code) they don't need to disassemble your appliance to determine the issue 

If you have plumbing or electricity issues (which requires different type of licence), our technician won't be able to help you and will reffer you to the plumber or electirician. This means that he found the problem, and you still will have to pay the service call fee

Answer:

Yes. For the property managers with multiple appliances we have specials. Please, call our office to discuss your options

Answer:

If you can provide a copy of the estimate from a competitor company, we will try to match the price or give you the better offer

Answer:

Our technicians carry common parts, and most of the problems could be fixed right away. However, sometimes they will need to order some parts, or get them from our part manager. This can take from several hours to several days. If we order the part, it usually take 7-10 days to get it delivered.

Answer:

No, we don’t accept any other warranty except for ours

Answer:

The two-hour window that we give you is for the technician to make it to your place. We have to take into consideration unforeseen circumstances such as traffic or delay at technician’s previous appointment.

Answer:

No, we repair only major home and commercial appliances. You can find the list of the appliances that we repair on our home page.

Answer:

No, we don't have sales licence. We can't sell you a part, we can only do the repairs and installation.

Answer:

We offer the best prices in the Bay Area. The service call fee is $85 for the residential appliance and HVAC repair and $95 for the commercial appliance and HVAC repair, but it will be absolutely FREE if you choose to do the repairs. 

Answer:

We prefer cash, but we accept all types of payment, such as checks, credit cards or PayPal

Answer:

You may choose one of the options. No extra discount can be added after the final price.

Answer:

In some rare cases, the only way to complete the diagnostics is to replace either one or another part. In complicated modern appliances such as refrigerators, there are few parts responsible for the same operation. Our technicians will have to try replacing them one by one, if the problem is not obvious. Please, be patient, as we're trying our best to get your appliance or HVAC back to order in a shortly manner. Feel free to call us with any concerns or questions

Answer:

Service call / diagnostics will be FREE if you choose to do the repair

Otherwise, you will have to pay for the diagnostics. Coming over to you place, our technicians spend their time and gas. Technician will also spend some time while the inspection.  And as you know, "Time is money"

To save some money, you may also bring your appliance to our Fremont office* and we will check it for you for $65 fee for the residential appliance (* by appointment only)

Answer:

We're sorry that you're having so many issues with your aplliances or HVAC. We want to help you get them fixed, and would love to offer you 10% off labor

Answer:

No, you don't have to pay if you still have warranty. However, you need to be sure that you're facing the same problem or the same part got out of order. For example, your dryer wasn't heating up and our tech replaced the heating element. Few weeks later, you found your dryer blowing cold air again. Diagnostics confirmed that heating element broke again.

Yes, if you're experiencing the new problem with the same appliance, and you refuse to pay for the repair, we will charge you $85 for the residential appliance or HVAC, or $95 for the commercial. For example, your dryer wasn't heating up and our tech replaced the heating element. Few weeks later, you found your dryer blowing cold air again. Diagnostics showed that high limit thermostat got out of order.

 

Answer:

It depends on the problem. If you're facing a common problem that requires common part, our technician will be able to fix it on spot. However, in some cases, like when your refrigerator requires freon, we will need a second visit. Sometimes we need to order the part, if it is something not common, like a control board. Technician can't carry all the parts for all kind of appliances, that's why sometimes they will need a second visit.

Answer:

Our technicians are helping the customers and can’t answer the phone. We can’t perform the diagnostics over the phone, without seeing the appliance. But we would love to send someone out to check it for you.

Answer:

Sure, we can. In this case we will charge only for the labor. However, we will not give you any warranty on the part

If it turns out that you got the wrong part, we will either install our own part or will charge you for the service call, if you refuse to do the repair.

Answer:

Our technicians can provide you with the part price only during normal business hours (Mon - Fri, 9 am - 5 pm). If your appointment was later than 5 pm or during the weekend, please wait till the next business day. Feel free to call our office and we'll help you finding the order status

Answer:

It will be $85 for the first residential appliance and HVAC and $65 for each additional* 

It will be $95 for the first commercial appliance and HVAC and $65 for each additional*
* if you have many appliances and this service call fee seems to be high, you may call us for the better offer

Answer:

We give you 6 months warranty on the parts replacement. If no part has been replaced, warranty period may vary.

You may purchase 1-year extended warranty for $25.

You must keep your receipt as proof of the date of service

Answer:

No. You will need to pay for the labor and parts (if your type of installation requires parts or materials). We may give you a rough quote over the phone, or send a technitian for free estimate



Schedule an appointment
and choose your discount
Request a callback